A cost benefit analysis of Radio Frequency Identification (RFID) implementation at the Naval Postgraduate School's Dudley Knox Library
Tiu, Joel D.
Bahk, Shawn S.
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The purpose of this MBA project is to evaluate the potential of implementing Radio Frequency Identification (RFID) technology at the Naval Postgraduate School's Dudley Knox Library (DKL). DKL is an academic library supporting a graduate student population only. This study has both quantitative and qualitative analyses. A Cost Benefit Analysis (CBA) was conducted using data gathered from research which included personal interviews, site visits, and a survey questionnaire. Time and motion studies of selected library processes were conducted at DKL and a major public library. Vendors were invited to submit proposals for RFID systems to get the latest equipment available and associated cost estimates. The qualitative analysis addressed the advantages and disadvantages of an RFID system as well as privacy and other ancillary issues surrounding its implementation. This study did not attempt to quantify potential savings from collection management, an intangible benefit that could be addressed in future studies. Finally, the study presented several options to aid NPS decision makers on whether or not to implement an RFID system at DKL.
MBA Professional Report