Trust, mistrust, and organizational design: understanding the effects of social configurations
Moonier, James E.
Greene, Mark L.
Baker, Spencer L.
Powley, Edward H.
Nissen, Mark E.
MetadataShow full item record
Trust matters for task performance, particularly when the task involves dealing with potential threat or crisis. When faced with important decisions in such situations, the social connections between managers and front-line employees are critical. Drawing on the concept of trust and organizational design we investigate and provide a comprehensive overview of the effects of trust and mistrust on two different organizational designs. The formation of effective partnerships is influenced greatly by trust. Trust sets the stage for necessary factors for collaboration such as social interaction, communication, negotiation, and cooperation. The organizations are structured as Hierarchies or self-managing teams, also known as Edge organizations. This project analyzes the effects of high and low conditions of trust on two distinct structures of organizations offering insight to appropriate selection of design structures within varying conditions of trust. The analysis also offers a comparison of each group's performance to determine the most effective structures under certain conditions of trust. We find that collaborative, sharing practices (an organic, flat environment, Edge) in a trusting organizational climate produce the greatest levels of task performance. When decisions need to be expedited, however, trust is non-significant, and formal relationships between organization members are more salient. The implications for organizing in coalition type environments and military units are discussed.
MBA Professional ReportApproved for public release; distribution is unlimited
Showing items related by title, author, creator and subject.
Naval Postgraduate School Center for Homeland Defense and Security (CHDS) (Monterey, California. Naval Postgraduate SchoolCenter for Homeland Defense and Security, 2006-07);July 2006. The July 2006 issue of Homeland Security Affairs offers articles about risk perception, domestic right wing extremist groups, social network analysis, and the impact of foreign policy on homeland security. It ...
Low, Brian C. (Monterey, California. Naval Postgraduate School, 2010-12);Since September 11, 2001, the United States and its partners around the world have significantly damaged al Qaeda's organizational structure, transforming what was once a robust terrorist network into one that is ...
Naval Postgraduate School Center for Homeland Defense and Security (CHDS) (Monterey, California. Naval Postgraduate SchoolCenter for Homeland Defense and Security, 2005-09);September 2005. Welcome to the second issue of Homeland Security Affairs. The central theme is Hurricane Katrina. We also offer articles about critical infrastructure protection and capabilities based planning. One of ...