The Marine Corps enlisted assignment process : the customer's perspective
Park, Dong Ho
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The assignment process affects Marines within the operating forces several times during their careers, and at times, it affects their decisions to continue service in the Marine Corps or to leave. Additionally, this process affects career develop ment, quality of life, and ultimately their lives. The assignment process is a sub-process within the Marine Corps Human Resources Development Process, which is studied to determine its functionality, effectiveness and perception from Marines within the Marine Corps operating forces. Are Marines in the operational forces satisfied with the current process? If they are content with the current process, then the Marine Corps may not have to change the current process. The cost of making changes, i.e., implementing a web - based intelligent agent assignment system within the assignment process, may not meet the Marine Corps' return on investment. This point is supported by the observation that most monitors are satisfied with the current process, and that the Marine Corps has been achieving its retention goals. If not, the Marine Corps may increase quality of life by introducing new assignment processes or systems. These changes could also increase enlisted Marines' retention rate, and ultimately personne l readiness.
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