Using information technology in the Navy Lessons Learned System to improve organizational learning
Garvey, Michael J.
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Organizations are becoming increasingly aware that learning can be a source of competitive advantage. The United States Navy is not immune to this realization and has established the Navy Lessons Learned System (NLLS) as the singular Navy program for the collection, validation, and distribution of unit feedback. NLLS provides naval personnel a means to share observations, document deficiencies, convey solutions, and innovate tactics, techniques, or procedures (TTP). The purpose of this thesis is to examine the various factors that influence organizational learning such as structure, environment, and culture and to examine how Information Technology can be used to support or enhance organizational learning in the Navy. The research concludes that NLLS has improved organizational learning but has not attained as widespread use as is possible. Recommendations are provide to improve the program and increase NLLS exposure to the fleet and to the potential users of the system.
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