Organizational change: a study of the integrated customer support system at United States Transportation Command
Williams, Kim C.
Lewis, Ira A.
Suchan, James E.
MetadataShow full item record
Open communication and organizational trust are important factors in the context of organizational technology change. Although previous research has addressed the relationship between technology change and open communication, and issues concerning organizational trust and open communication, few investigations adequately address the interplay between all factors simultaneously. The relationship between perceptions of organizational trust and communication, as well as other organizational variables, were examined within the context of significant technology change in a division of a large federal agency. Perceptions of open communication during technology change were predicted from the organizational variables. The results show that organizational trust, supervisory leadership style, workgroup cohesion, and acceptance of change were significant predictors for open communication. Results support the contention that, if issues and concerns related to open communication and organizational trust are neglected, particularly in times of change, they may undermine efforts that would otherwise facilitate a smooth transition. Identifying the importance of these relationships for the division allows management to concentrate on areas most likely to enhance the transition process as the organization undergoes technology change.
RightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
Showing items related by title, author, creator and subject.
Ramorathudi, Moemedi Bini (Monterey, Calif. Naval Postgraduate School, 2002-03);This thesis discusses the need for an information technology system to facilitate cross-unit collaboration in the Botswana Defence Force (BDF). The existing traditional means of communication and information sharing among ...
Newson, Robert A. (Monterey, California. Naval Postgraduate School, 2000);This thesis examines organizational transformation, utilizing Naval, Special Warfare (NSW) as a model for DOD-wide organizational change. The broader context of the revolution in military affairs (RMA) highlights the unique ...
Diedrich, Frederick J.; Entin, Elliot E.; Hutchins, Susan G.; Hocevar, Susan P.; Rubineau, Brian; MacMillan, Jean (Monterey, California. Naval Postgraduate School, 2003-04-25);Different organizational structures are better matched to certain mission types than others (organizational congruence). Consequently, one way to achieve superior mission effectiveness is to switch between organizational ...