Software metrics for post deployment software support systems: a case analysis for the chemical accountability management information network
Grobstein, Janet E.
Nissen, Mark E.
Ferriter, John M.
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The Clinger-Cohen Act of 1996 requires performance measurement of information technology systems. Measuring the performance of program management for the Chemical Accountability Management Information Network (CAMIN) system requires a thoughtful selection of useful metrics. The CAMIN is a complex Management Information System in the post deployment software system (PDSS) phase of the system life cycle. This research uses three primary sources for candidate metrics for a PDSS like CAMIN: 1) typical software metrics from DoD and commercial applications, 2) typical fielded software system metrics from DoD and commercial applications, and 3) case analysis of metrics currently used by CAMIN and other DoD systems in the PDSS phase. Analysis of these candidate metrics creates a concise list of combined metrics that are applicable to fielded software systems. The current primary issues of CAMIN program management establish the basis for selection of appropriate program management metrics from the candidate list. These issues are examined in a process to answer the primary research question, "What are appropriate metrics and measures for management of the Chemical Accountability Management Information Network?"
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