The Introduction and implementation of intranet in the Zimbawe (i.e. Zimbabwe) National Army

Abstract

The objective of this thesis is to make a study of possible introduction and implementation of Intranet in the Zimbabwe National Army. Intranets, internal networks based on the same technology and protocol as Internet (World Wide Web), have emerged in the past five years as the most popular medium of communication within organizations. Many organizations are flocking to this new medium of communication in order to improve and enhance their market share. A quantitative approach in obtaining data through questionnaire for this thesis could not be implemented due to circumstances beyond the control of the author. Limited telephone interviews were then conducted instead. The primary assumption of the thesis was that the introduction and implementation of Intranet is similar to the introduction and implementation of any other information system. Hence, a sample of senior army officers responsible for communication and procurement was interviewed. The interviews revealed that a process of implementing is heavily dependent on such variables as structure, culture and size of the organization. The process of implementation includes such phases as leadership buy-ins, prototype introduction, and Intranet refinement. The author concludes that implementation of an Intranet would improve on Zimbabwe National Army's communication system.