An efficiency analysis of Defense Logistics Agency Contract Administration Offices
Martin, Eric D.
Whitaker, Lyn R.
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Restructuring within the Department of Defense since 1990 has forced the Defense Contract Management Command (DCMC) to reduce its staffing level from 24,000 to 14,000 employees. The Contract Administration Offices that make up DCMC have reduced from over 100 offices to only 65 offices. This study evaluates the efficiency of these Contract Administration Offices in the wake of this massive reorganization. Statistical analysis determined the most crucial inputs and outputs for use in an efficiency model. Data Envelopment Analysis (DEA) methodology identified efficient and inefficient Contract Administration Offices. Further analysis of the DEA models revealed potential improvement strategies for inefficient offices and suggests uses of the models for future personnel resource forecasting.
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