Redesign of the Advanced Education processes in the United States Coast Guard
Johnson, Lamar V.
Sanders, Marc F.
Osmundson, John S.
Nissen, Mark E.
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The processes used in the operation of the Coast Guard Advanced Education Program have evolved as most business processes that were developed prior to the introduction of information technology. These processes include the selection, management, assignment and tracking of advanced education students. These processes are still fully dependent on physical files and the mail system. The Coast Guard has an information technology infrastructure that supports better processes, however it is not being utilized in an integrated fashion. The objective of this thesis is to document the present processes and apply Business Process Reengineering techniques to identify avenues of change to improve critical measures of performance. Key findings include the lack of critical performance measures, present system billet and officer codes do not identify job billets that require advanced education or personnel with advanced education, and electronic submission of information could reduce cycle time and facilitate decision making in these processes.
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