Emergent Social Software Platforms for the Sharing of and Collaboration on Criminal Information and Intelligence
Alexander, Richard A.
Gómez, Rodrigo Nieto
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Information sharing and collaboration between federal, state, and local agencies has been repeatedly stressed as a part of the national security strategy. The emphasis has been on inter-agency communication and has largely left unaddressed the need for internal information systems improvements. This thesis will examine how Web 2.0 technology as part of an emergent social software platform (ESSP) can be used to improve intra-agency law enforcement criminal information sharing and collaboration. Challenges in implementing these technologies were also examined. Two case studies were conducted to examine current applications of Web 2.0 technologies in secure environments. The hypothesis was that ESSPs have the potential of revolutionizing policing by providing personnel with an advanced means of information sharing and collaboration. The resulting data and information will benefit internal and external intelligence activities. Human-computer interfaces that provide ease of use along with a structure that is mission focused will aid in implementation of an ESSP. Integration with current systems and mobility are also important. However, implementing an ESSP is not simply a technical issue, but a cultural one. For any ESSP to be successful, a culture that values the free and efficient flow of information over traditional hierarchical systems is needed.
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