The Measurement of Efforts to Enhance the Effectiveness of NAVFAC RDT&E Investments
Early, Eugene H.
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The concept of using sampling procedures and user evaluations to measure the effectiveness of a small service program was introduced. Evaluations were based on the benefit of information transferred to end users. The feasibility of this approach was demonstrated using the evaluated benefit or randomly selected service requests as a basis for estimating the total benefit and return on investment (ROI) for the Assistance Program during the fourth quarter of FY-1976. The concept of using subjective evaluations to measure effectiveness in a more timely manner was also introduced and demonstrated to be a useful approach to estimate ROI with reasonable accuracy. An automated information system using the Statistical Package for the Social Sciences was also expanded in an operational environment to accommodate the data processing requirements of an effectiveness measuring system for the Facilities Engineering Support Office, a service organization of the Navy's Civil Engineering Laboratory.
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