On-line real-time management information systems and their impact upon user personnel and organizational structure in aviation maintenance activities

Abstract

The introduction of a new technology into an organization can significantly impact the organization's effectiveness. Some possible effects on user personnel and organizational structure during and after the implementation of an on-line real-time computer-based management information system are explored in this thesis. The organizational structure and Management Information Systems (MIS) users within aviation maintenance activities are identified. The possible impact on the informal and formal decision-making structures within these activities is predicted using a contingency model. This thesis contains possible implementation strategies to minimize that impact and maximize the probability of MIS implementation success. The Naval Aviation Logistics Command Management Information System (NALCOMIS) is used as a vehicle to predict possible implementation impacts and strategies. The NALCOMIS Project Manager and his staff are provided with a partial list of possible problems areas to be aware of during NALCOMIS implementation.