An investigation into the Navy Public Works Centers specific work service processing problems.

Abstract

This thesis is about Navy Public Works Centers (PWC) and the problems associated with specific work service processing. The PWC concept is described with emphasis on the development of PWCs, the organization and mission, accounting and management systems, and the services offered to customers. Specific work service and the related aspects such as scheduling, funding, and contracting are also described in detail. The thesis research was conducted utilizing the author's past experience with PWCs, interviews with PWC managers, and a survey. The author developed questionnaire was sent to PWC managers and the major PWC customers in order to identify work processing problems. The survey results are presented relative to the specific work processing steps and a number of conclusions are made such as the need for enhanced customer liaison, more accurate scheduling, better utilization of manpower, and workload management. The discussion identifies factors which must be considered when addressing specific work problems, and suggests that more detailed study be conducted in certain areas.