Word processing at the Naval Postgraduate School
Brooks, Richard E.
Baigis, Gerard B.
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In spite of current technological advances in office automation technology little productivity gains have been male in the office enviroi n ent. Some possible reasons for this are; lack of supervision, little or improper training, disregard foe the human faster in eguipment and work design and lack of clear orgaiizational goals with regard to productivity gains. The oarpose of this study is to explore the productivity aspect of word prooessing. An examination of selected productivity studies is presented with a look a^ the costs and benefits a ssociatsd • wi th the use of word processing equipment versus conventional electric J-ypawri'- ers. An examination of the soience of ergonomics is presented as it deals with the physical and mental aspects of word processing equipment and its affects on the word processing equipment operator. The results of a survey of word processing equipment operators attitudes toward their job at the Naval Postgraduate School are presented along with conclusions and recommendations concerning the implementation of a humane and productive system.
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