The United States Navy Reserve Component's account management challenge in a Navy Marine Corps intranet environment
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Authors
Graves, Gwendolyn M.
Subjects
Advisors
Cook, Glenn R.
Date of Issue
2005-09
Date
Publisher
Monterey, CA; Naval Postgraduate School
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Abstract
Declining budgets and the reduction of workforce has caused many organizations to perform additional job assignments with fewer personnel. These organizations realized that in order to survive in a competitive market, scarce resources would provide the most value if used to work on mission-essential tasks, while allowing the performance of support functions by an outside source (called outsourcing). The Department of the Navy (DoN) is one organization that has chosen to outsource many business areas, but none bigger than the outsourcing of information technology (IT) to form the Navy Marine Corps Intranet (NMCI)â the largest IT outsourcing contract to date. While the DoN has faced many challenges since the onset of the NMCI contracting agreement, this thesis focuses on the challenges faced by the Navy Reserve with managing the Intranetâ 's user accounts. The research uses the principles of Business Process Redesign (BPR) and Knowledge Management (KM) to determine the current state (As-Is) and to recommend changes in the account management process. Specifically, the Knowledge-Value Added (KVA) methodology was used to determine the amount of knowledge quantitatively embedded in each sub-process for a relative comparison of the value that the sub-processes provide to the overall process.
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Thesis
Description
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Format
xx, 197 p. : ill. (some col.) ;
Citation
Distribution Statement
Approved for public release; distribution is unlimited.