The United States Navy Reserve Component's account management challenge in a Navy Marine Corps intranet environment
Graves, Gwendolyn M.
Cook, Glenn R.
MetadataShow full item record
Declining budgets and the reduction of workforce has caused many organizations to perform additional job assignments with fewer personnel. These organizations realized that in order to survive in a competitive market, scarce resources would provide the most value if used to work on mission-essential tasks, while allowing the performance of support functions by an outside source (called outsourcing). The Department of the Navy (DoN) is one organization that has chosen to outsource many business areas, but none bigger than the outsourcing of information technology (IT) to form the Navy Marine Corps Intranet (NMCI)â the largest IT outsourcing contract to date. While the DoN has faced many challenges since the onset of the NMCI contracting agreement, this thesis focuses on the challenges faced by the Navy Reserve with managing the Intranetâ 's user accounts. The research uses the principles of Business Process Redesign (BPR) and Knowledge Management (KM) to determine the current state (As-Is) and to recommend changes in the account management process. Specifically, the Knowledge-Value Added (KVA) methodology was used to determine the amount of knowledge quantitatively embedded in each sub-process for a relative comparison of the value that the sub-processes provide to the overall process.
Showing items related by title, author, creator and subject.
Mahoney, Ryan J.; Schofield, Scott D. (Monterey, California. Naval Postgraduate School, 2006-12);Outsourcing is a commonly used method for providing cost savings in business and the Federal Government. This project begins by providing background on the history, goals, and problems associated with the A-76 process. It ...
Grogan, Peter A. (Monterey, California. Naval Postgraduate School, 1998-12);Department of Defense (DoD) has begun the revolution in business affairs by renewing initiatives for outsourcing as a means to meet an estimated $60 billion shortfall for force modernization. The Marine Corps has projected ...
An analysis of management techniques and their impact on the Marine Corps in a Navy Marine Corps intranet environment Buckley, Charles B. (Monterey, California. Naval Postgraduate School, 2006-06);The movement towards a Network Centric environment is changing the requirements for network management. The ability to quickly adapt to changing conditions is crucial to the success of joint forces; Information Technology ...