Excellence in Public Works Centers in the United States Navy.
Kistner, Mark Edward
Roberts, Benjamin J.
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The purpose of this study was to identify the specific characteristics and qualities of the "Excellent" Public Works Centers (PWCs) in the United States Navy. The specific areas of interest were management style, staff, skills, strategy, structure, systems and the shared values of the excellent PWCs. The study was conducted in two parts. The first part involved identifying, through interviews, what the perceptions of excellence were at the senior PWC command level (Naval Facilities Engineering Command / NAVFAC). NAVFAC provided input for four possible centers to study. The second part of the study involved analyzing the four PWCs identified. The analysis was performed via site visits to the four centers. The purpose of the site visits was to interview the key PWC organization personnel at each center. This study is a summary of the indicators of excellence that were found at the PWCs studied.
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