An analysis of the effectiveness of electronic mail in the United States Coast Guard
Day, Robert E., Jr.
Suchan, James E.
MetadataShow full item record
This study investigates and analyzes the effectiveness of electronic mail as a communication channel in the United States Coast Guard. The study develops and uses a multi-perspective approach to measure effectiveness; channel effectiveness is measured from an organizational, technical, and personal perspective. The concept of perceived effectiveness is used to measure effectiveness within each the multi-perspectives. The study uses input data from survey forms returned by 108 Coast Guard Officers, Civilian, and Enlisted personnel stationed at United States Coast Guard Headquarters, Washington D.C. The study arrives at several statistically significant conclusions on how the Coast Guard should evaluate, design, and manage communication systems such as electronic mail in order to maximize effectiveness.
Approved for public release; distribution is unlimited
Showing items related by title, author, creator and subject.
Hudgens, Bryan; Petit, Carey; Jordan, Rita; Mable, Leon (Monterey, California. Naval Postgraduate School, 2006); NPS-AM-06-075The following article is taken as an excerpt from the proceedings of the annual Acquisition Research Program. This annual event showcases the research projects funded through the Acquisition Research Program at the Graduate ...
Buss, Terry F.; Cooke, David (Monterey, California. Naval Postgraduate School, 2005); NPS-AM-05-042The federal government is becoming increasingly corporate and, consequently, business-like operations are now more prevalent than ever. Part of the mandate to act like a business is a need to develop strategic plans and ...
Smith, Daniel J. (Monterey, California. Naval Postgraduate School, 1993-06);Electronic payment methods are rapidly changing the way in which invoices are paid, displacing the traditional paper check method Electronic payments can provide a secure, rapid, accurate, and cost effective means for ...