Satisfaction with arbitration: a survey of participants
Schenk, Robert Eugene
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The objective of this paper is to attempt to determine whether participants in the arbitration process are satisfied with arbitration, as it is practiced today, as a means for resolving their disputes. A questionnaire was developed and distributed to those parties who had arbitrated a case to settlement over the last two and one-half years as recorded in the offices of the Atlanta, GA office of the American Arbitration Association. Chapter One of the paper provides an introduction to arbitration and summarizes some of the historical events in the field. Particular emphasis is placed on the history of construction arbitration in the United States. Chapter Two discusses the American Arbitration Association and its importance in the field of commercial arbitration. In Chapter Three, definitions of some of the terminology used in arbitration is presented to aid the reader in understanding what has been written. The results of the survey are presented in Chapters Four and Five. Chapter Six presents the conclusions and recommendations which were obtained and derived from the results of the survey. Finally, in Chapter Seven, recommendations for further study are presented. Theses. (FR)
CIVINS (Civilian Institutions) Thesis document
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