An assessment of the implementation of Total Quality Leadership at Marine Corps Logistics Base, Albany, Georgia
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Authors
Cohen, Gregory Kelly
Subjects
TQL
TQM
TQL implementation
TQL assessment
TQL assessment guides
TQL effectiveness
TQM
TQL implementation
TQL assessment
TQL assessment guides
TQL effectiveness
Advisors
Suchan, James E.
Date of Issue
1992-12
Date
December 1992
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
The implementation of Total Quality Leadership (TQL) is a continuous process; consequently, the Marine Corps Logistics Base in Albany, Georgia identified a need to assess their TQL implementation. This study describes Marine Corps logistics Base, Albany's TQL models and tools, identified quality assessment guides, and selects the Department of the Navy's TQL climate Survey as the guide that best meets the needs of the organization. The study also discusses the methodology of administering the survey and an analysis of the survey results. The analysis revealed that the TQL philosophy is prevalent throughout MCLB, but actual implementation has not reached the lower levels of the organization. The study also identified a blockage of the implementation at the first line supervisor level; it also revealed that the implementation has not yet reached the line worker level.
Type
Thesis
Description
Series/Report No
Department
Department of Administrative Sciences
Organization
Naval Postgraduate School (U.S.)
Identifiers
NPS Report Number
Sponsors
Funder
Format
187 p.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.