An assessment of the implementation of Total Quality Leadership at Marine Corps Logistics Base, Albany, Georgia

Abstract

The implementation of Total Quality Leadership (TQL) is a continuous process; consequently, the Marine Corps Logistics Base in Albany, Georgia identified a need to assess their TQL implementation. This study describes Marine Corps logistics Base, Albany's TQL models and tools, identified quality assessment guides, and selects the Department of the Navy's TQL climate Survey as the guide that best meets the needs of the organization. The study also discusses the methodology of administering the survey and an analysis of the survey results. The analysis revealed that the TQL philosophy is prevalent throughout MCLB, but actual implementation has not reached the lower levels of the organization. The study also identified a blockage of the implementation at the first line supervisor level; it also revealed that the implementation has not yet reached the line worker level.