Business re-engineering: lessons learned from the U.S. Army Corps of Engineers modernization program
Duvall, Gilliam E.
Elliott, Mary Jo
Emery, James C.
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This thesis uses the case study approach to discuss the concepts and issues related to business re-engineering and its applicability to DoD. It discusses recent developments in Total Quality Management (TQM), and the Corporate Information Management (CIM) Initiative that have led to a number of tool such as Activity Based Costing (ABC) and IDEF that may be used as building blocks for a re-engineering framework. Examined in detail is the U.S. Army Corps of Engineers (USACE) information systems modernization program and the factors required to successfully implement business re-engineering.
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