The impact of report of investigation writing style of the assessment times, impressions, perceptions and preferences of adjudicators
LaViolette, Mark D.
Suchan, James E.
Carney, Ralph M.
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This thesis examined the impact of document design, organization, and writing style of a Report of Investigation (ROI) on the adjudicators charged with assessing them. Specifically, the adjudicators' assessment time, impression of case information, perception of the field agent writing the cases, and writing style preferences were analyzed. A total of (40) Army, Navy, DISCR, and Air Force adjudicators were testing using both "high" and "low-impact" style ROI's. A four part questionnaire captured their assessment times, impressions, perceptions, and preferences between the two different writing style cases. The results showed that the two style cases produce statistically different adjudicator impressions of case information, and perceptions of the field agents writing the cases. They also show that the adjudicators prefer the high-impact style over the low-impact ones, However, the high-impact style cases don't show statistically significant assessment time improvements over the low-impact style.
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