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dc.contributor.advisorTrietsch, Dan
dc.contributor.advisorRoberts, Benjamin J.
dc.contributor.authorLehman, Harry, Jr.
dc.dateJune 1992
dc.date.accessioned2012-11-29T16:15:34Z
dc.date.available2012-11-29T16:15:34Z
dc.date.issued1992-06
dc.identifier.urihttp://hdl.handle.net/10945/23794
dc.description.abstractThis thesis investigates the impact of the Total Quality Management (TQM) movement on the logistics industry as a whole, and, more specifically, its impact within the trucking industry. Its focus then narrows to study the practical aspects of implementing a W. Edwards Deming-based quality program within a particular trucking company, Mason Transports, Inc. The effectiveness of the company's implementation effort is assessed using data collected from a survey questionnaire, formal interviews, and personal observations during an on-site visit. Successes and shortcoming of the implementation process are highlighted and discussed.en_US
dc.description.urihttp://archive.org/details/totalqualitymana1094523794
dc.format.extent111 p.en_US
dc.language.isoen_US
dc.publisherMonterey, California. Naval Postgraduate Schoolen_US
dc.rightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.en_US
dc.titleTotal Quality Management in logistics: a case study from the trucking industryen_US
dc.typeThesisen_US
dc.contributor.corporateNaval Postgraduate School
dc.contributor.departmentDepartment of Administrative Sciences
dc.subject.authorTotal quality managementen_US
dc.subject.authorTQMen_US
dc.subject.authorQualityen_US
dc.subject.authorLogisticsen_US
dc.subject.authorTrucking industryen_US
dc.description.serviceLieutenant Commander, United States Navyen_US
etd.thesisdegree.nameM.S. in Managementen_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.disciplineManagementen_US
etd.thesisdegree.grantorNaval Postgraduate Schoolen_US
dc.description.distributionstatementApproved for public release; distribution is unlimited.


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