A comparative analysis of Total Quality Management and compliance inspections as the control mechanism for the Coast Guard's afloat centralized supply system
Atkins, Vincent B.
Thien, Robert S.
Hocevar, Susan Page
Thomas, Gail Fann
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This thesis examines the Cost Guard's current compliance-oriented inspections and considers Total Quality Management (TQM) as an alternative control mechanism aboard the Coast Guard's High Endurance Cutters. This cooperative analysis is based on a review of applicable literature and data gained through field interviews. The Coast Guard's use of an overlay structure to increase innovation is analyzed. Research on parallel learning structures suggests that questions remain about the impact such structures may have on transforming Coast Guard culture. A comparative analysis is used to weigh the merits of compliance systems and the self-control mechanisms of The Quality Advantage, the Coast Guard variant of TQM. A basic model of control serves as a framework for comparison. Significant differences in philosophy, control processes, and results are noted. The major goals of organizational efficiency and innovativeness are impacted differently by the two systems.
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