Cost center financial management: training the OPTAR managers

Abstract

This thesis assesses the training needs of cost center personnel who perform financial management related duties. Research focused on the OPTAR managers, those who requisition supplies/services, prepare travel orders, and/or maintain the cost center's memorandum accounting records. Using the mall survey research method, OPTAR managers were queried regarding demographics, job skills, and professional knowledge. Type, availability, and comprehensiveness of training received were also ascertained. Following analysis of survey data, an assessment of training was made. Due to a significant amount of turnover and a lack or prerequisite professional knowledge, it was determined that training currently available is not meeting the needs of OPTAR managers. Recommendations were made for enhanced training programs.