Development and implementation of information systems at two California water districts
Howe, Jonathan Grady
Moore, Thomas P.
Haga, William J.
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This thesis examines the contrasting approaches taken in the development and implementation of computer based information systems at two water districts. The first water district, a relatively large organization, employed only professionals to plan and closely monitor its information system installation. Eventually, the installation was completed ahead of schedule and below the estimated cost. The second water district, a relatively small organization, primarily used in-house personnel to plan and install its information system. This project experienced time and cost overruns. Beside personnel factors, the following issues affected the markedly different experiences of these two districts: 1) planning; 2) implementation management; and 3) the degree of end user involvement in the project. The goal of this thesis is to assist organizations that may be planning similar projects by analyzing the successes of and mistakes made by these two water districts.
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