FTS2000: failed incentives, lessons learned.
Riehm, Brian E.
Gates, William R.
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The FTS2000 program provides the federal government with a nationwide long-haul telecommunications network incorporating voice, data, and video communications. Since its inception, controversy and Congressional inquiry have plagued the FTS2000 program and its managers at the U.S. General Services Administration. This thesis analyzes the reasons for FTS2000's management difficulties. The causes of difficulty analvzed include the role of stakeholders, especially Congress, poor incentives to the FTS2000 vendors, and technical difficulties in providing services. Following the analysis, recommendations are made for the improvement of the program. Changes in the contract structure to alter the incentives offered the FTS2000 vendors are proposed. The probable effect of these changes on the relations between the U.S. General Services Administration and Congress, the FTS2000 vendors, and the federal user agencies is also analyzed.
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