In-Plant Quality Evaluation (IQUE) after one year: a program review

Abstract

In-Plant Quality Evaluation (IQUE) is the method by which Government quality assurance personnel assess contractor control over product quality. This study examines the opinions of field level personnel about the accomplishment of IQUE stated goals. The results of surveying over 300 Government and contractor quality assurance representatives are reported. It was concluded that the stated goals of IQUE have not been attained. The majority of respondents felt a period of two to three years was required before a determination of the program could be made. Improved communications and the focus on teamwork by IQUE were found to be significant contributors to improvements in the adversarial relationships found between many Government contractors and the Government.