Performance measurement systems : a best practices study.

Abstract

The purpose of this cost management research was the identification and analysis of internal performance measurement best practices which can serve as a benchmark for companies who seek to improve their performance measurement systems and competitiveness. The study used data that were previously collected from eleven diverse, high performing companies. This study identified twenty-one characteristics of performance measurement systems across eleven companies and across levels of management. The twenty-one characteristics have previously been identified in the performance measurement literature as characteristics necessary for organizations to maintain their competitive edge. The study, therefore, is confirmatory. The summary of performance measurement "best practices" identified in this study, then, can be used as a benchmark by organizations who seek to improve their performance measurement systems and their competitiveness.