Implementation of the Total Quality Leadership process in U.S. Marine Corps field contracting offices.
Lee, Jeffrey D.
Hocevar, Susan Page
Wargo, Linda E.
MetadataShow full item record
The implementation of the Total Quality Leadership process (TQL) is a continuous process; this thesis identifies the status of implementation within the ten U.S. Marine Corps Field Contracting Offices. The thesis also includes a brief case study involving a field contracting office. The case study examines field contracting personnel views regarding the implementation of the TQL process and how TQL impacts on their performance as organizational boundary spanners in the customer/supplier relationship. The research revealed a wide variation regarding the implementation of the TQL process and TQL training in the field contracting offices. In a majority of the field contracting offices, actual implementation has not yet reached the lowest levels. The research revealed that field contracting personnel view implementation of the TQL process as having a positive effect on improving the conduct of the contracting process.
Showing items related by title, author, creator and subject.
Rendon, Rene G. (Emerald Group Publishing Limited, 2015);Purpose – The purpose of this paper is to present the results of contract management process maturity assessments in the US Navy using a process capability maturity model. The maturity model is used to benchmark an ...
An analysis and development of a process and guide for the conduct of the Procurement Management Review within the U.S. Marine Corps. Williams, James M. (Monterey, California. Naval Postgraduate School, 1992-12);This thesis analyzes the conduct of the Procurement Management Review (PMR) within the Defense Logistics Agency (DLA) , the Army, the Navy, and the Air Force in order to develop a process and guide for the Marine Corps ...
How the implementation of performance based contracting has affected program management within the Department of Defense Fuhs, James W. (Monterey, California. Naval Postgraduate School, 1998-12);The objective of this research is to investigate the impact that performance based contracting (PBC) can have on program management in the Department of Defense. Interviews are utilized to gather information from Army, ...