Implementation of the Total Quality Leadership process in U.S. Marine Corps field contracting offices.

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Author
Lee, Jeffrey D.
Date
1993-06Advisor
Hocevar, Susan Page
Wargo, Linda E.
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Show full item recordAbstract
The implementation of the Total Quality Leadership process
(TQL) is a continuous process; this thesis identifies the
status of implementation within the ten U.S. Marine Corps
Field Contracting Offices.
The thesis also includes a brief case study involving a
field contracting office. The case study examines field
contracting personnel views regarding the implementation of
the TQL process and how TQL impacts on their performance as
organizational boundary spanners in the customer/supplier
relationship. The research revealed a wide variation regarding the
implementation of the TQL process and TQL training in the
field contracting offices. In a majority of the field
contracting offices, actual implementation has not yet reached
the lowest levels. The research revealed that field
contracting personnel view implementation of the TQL process
as having a positive effect on improving the conduct of the
contracting process.
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