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dc.contributor.advisorHocevar, Susan P.
dc.contributor.advisorWargo, Linda
dc.contributor.authorCraft, Michael J.
dc.date.accessioned2013-01-23T21:57:17Z
dc.date.available2013-01-23T21:57:17Z
dc.date.issued1993-06
dc.identifier.urihttp://hdl.handle.net/10945/26281
dc.descriptionApproved for public release; distribution is unlimiteden_US
dc.description.abstractThe primary objective of this thesis is to investigate the continued achievements and to identify any barriers to implementing Total Quality Leadership (TQL) in three Department of the Navy (DoN) organizations that had participated in Carolyn Applegate's thesis which was completed in September 1991. Phone interviews were conducted to gather data regarding to current status. Follow tip interviews were also conducted on specific innovative practices noted by Carolyn Applegate in order to evaluate their current status. Additionally, a questionnaire was distributed throughout the activities. This questionnaire was used to determine the perceptions that employees had about their respective organizations with regards to each aspect of quality management. Conclusions reached were that initial implementation of TQL at all three activities was successful and that ongoing refinements are being identified and implemented. Critical factors in successful implementation were top management commitment and involvement, extensive 'top/down' training, innovative methods of expanding employee's roles through empowerment, self- managing teams, and joint teamsen_US
dc.description.urihttp://archive.org/details/successfulachiev00craf
dc.format.extent112 p.en_US
dc.language.isoen_US
dc.publisherMonterey, California. Naval Postgraduate Schoolen_US
dc.titleSuccessful achievement of TQL in DoN activitiesen_US
dc.typeThesisen_US
dc.contributor.corporateNaval Postgraduate School
dc.contributor.schoolNaval Postgraduate School
dc.contributor.departmentManagement
dc.description.serviceLieutenant Commander, United States Navyen_US
etd.thesisdegree.nameM.S. in Managementen_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.disciplineManagementen_US
etd.thesisdegree.grantorNaval Postgraduate Schoolen_US


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