Applying Total Quality Leadership to an aviation squadron
Knighton, Edward L.
Melnick, Norbert F.
Hocevar, Susan Page
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The implementation of Total Quality Leadership has been successful in several Department of Defense organizations. However, an aviation squadron provides an unique environment for the application of TQL. This thesis describes an adaptation of the NPRDC TQM process improvement model for a fleet squadron which includes the Shewart Cycle, customer supplier relationships, and mission deployment. Dr. W. Edwards Deming's 14 points are discussed in the context of the squadron environment. Continuous process improvement tools are explained and demonstrated using squadron examples.
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