Decision Support Systems: a framework for evaluation and justification.
Griggs, Gary M.
Haga, William J.
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Decision Support Systems have been evolving for over a decade to assist an individual or organization in the decision making process. DSS are often difficult to justify or evaluate because many of the benefits that they will provide are intangible benefits and are difficult to measure. Over the past decade, there have been several methods published that can assist in evaluation or justification.
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