Detailing of Military Sealift Command civil service mariners and implications for the Afloat Personnel Management Center

Abstract

This thesis is a management study which describes and analyzes the processes implemented by the Military Sealift Command's Atlantic and Pacific Area Commands in the detailing of civil service marine personnel to Naval Fleet Auxiliary Force (NFAF) and selected Special Mission ships. Detailing is a complex process in which a personnel specialist assigns a mariner to a given ship while at the same time ensuring that he has completed the requisite training and possesses the appropriate United States Coast Guard license or documents. Because of the enormous impact it has on mariners' working lives, this thesis also examines mariners' perceptions of the detailing service they presently receive. The pending consolidation of personnel operations now performed at each Area Command under an Afloat Personnel Management (APM) Center will have a significant impact on the detailing function and on the quality of customer service received by civilian marines. This study considers the impact of the APM Center on the detailing process and the level of customer service delivered. Conclusions and recommendations are presented