Publication:
Sociotechnical systems as applied to knowledge work

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Authors
Oswald, Ronald G.
Subjects
Advisors
Barrett, Frank
Date of Issue
1998-06
Date
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
This study examines the logic behind choosing variances and the design of forums during the planning of deliberations in non-routine work environments using a Sociotechnical System design approach. This study was accomplished through review and comparison of literature on sociotechnical applications of non-routine, knowledge work environments. The traditional sociotechnical application applied to factory settings with linear and routine work tasks analyzes unit operations within an open system, identifying technical variances that contribute to problems and social roles that control the variances. A new sociotechnical approach has been developed for systems involved in non-routine, knowledge work environments. This approach focuses on deliberations formed around topics, establishes variances that lead to poor deliberations, designs forums that minimize variances and gives control of variances to discretionary coalitions. These results generally support that variances contributing to poor deliberations are well established and that organizations need only identify the key variances that contribute to problems in their system. Organizations need to understand how the key variances affect the development of knowledge and how forums can be designed to enhance deliberations. This study places specific focus on the design of information technology forums that enhance knowledge development
Type
Thesis
Description
Series/Report No
Department
Information Technology Management
Organization
Naval Postgraduate School
Identifiers
NPS Report Number
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Funder
Format
xii, 93 p.;28 cm.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
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