A field study of control systems in environments with ill-defined technology and output
Hayden, Robert Charles
Query, Michael Francis
Shipley, Graham Thomas
Snead, Leonard Alexander III
Euske, Ken J.
Haga, William J.
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The purpose of this study is to investigate how resources are controlled in environments with ill-defined technology and output. Of interest is whether such profit and nonprofit organizations have similar control structures and processes. Organizations in three different industries were investigated: child care, information services, and fire protection. The study provides a basis to develop and understand control processes in the specific environments studied.
Approved for public release; distribution is unlimited
NPS Report NumberNPS-54-90-001
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