Quality assurance in DOD personal property movement: carrier evaluation and control

Abstract

This thesis discussed the history, development, and current status of the Carrier Evaluation and Reporting System (CERS). The Carrier Evaluation and Reporting System is the primary quality assurance systems used by Department of Defense personal property activities to evaluate and monitor the performance of domestic personal property carriers. Deficiencies in past and current CERS programs are identified and recommendations are provided for improving the CERS program in use today. Several alternative systems are proposed which if implemented will assist DoD personal property managers in making selection decision for the personal property carrier that will provide the best possible service to the military member.