The TQM coordinator as change agent in implementing Total Quality Management
Johnston, Larry Wayne
Roberts, Benjamin J.
Hart, E. Neil
MetadataShow full item record
The implementation of Total Quality Management involves a major change, a paradigm shift, in management philosophy. Implementing TQM requires the use of a change agent to act as a catalyst to change the organization. Interviews with TQM coordinators, and a survey of 143 organizations were done to examine the role of the TQM coordinator. Research identified criteria for selection, and location in the organizational structure. Use of an external consultant in a team concept is examined. Resistance to change and overcoming that resistance are explored. Ways to measure success are discussed.
Approved for public release; distribution is unlimited
Showing items related by title, author, creator and subject.
Roberts, Nancy C. (1998);This article offers a conceptual framework to understand radical change. It opens with a typology that defines change in terms of its pace and scope, and defines radical change as the swift transformation of an ...
Thomas, Gail Fann; Neff, Jessica; Baho, Sally; Stephens, Kimberlie (Monterey, California. Naval Postgraduate School, 2017-01); NPS-GSBPP-17-001Middle managers play a central role in the success or failure of strategic change. Senior leaders often refer to those who are reticent to support change as the “frozen middle.” This report reviews the extant literature ...
Vandenberg, Paul J. (1996);Change orders impact many areas of construction projects. However, the impacts that change orders have on labor efficiency are much harder to quantify and are, therefore, a significant risk to contractors. Little research ...