Planning and implementing Total Quality Management (TQM) in a Naval service organization : a case study of Fleet Numerical Oceanography Center James Lee Caro.

Download
Author
Caro, James Lee.
Date
1990-12Advisor
Suchan, James E.
Second Reader
McCaffery, Jerry L.
Metadata
Show full item recordAbstract
A Chief of Naval Operations (CNO) initiative in 1989 prompted Fleet Numerical Oceanography Center (FNOC) to request that an organizational study of their operations be conducted and a strategy for implementing Total Quality Management (TQM) be developed. This thesis provided that study. The study's goal was to determine FNOC's readiness to accept TQM. And if they were assessed as ready, to tailor a TQM implementation plan to their needs. Furthermore, a case was provided to help others wrestle with the readiness and implementation issues. The study used a two-phased approach to assess FNOC. The first phase was a review of the current practitioner-oriented management literature about TQM, change theory, and strategic management. The second phase was followed by an on- site field study of FNOC itself, including an Organizational Assessment Survey and personnel interviews. This phase provided an organizational assessment of its strengths and weaknesses that might help or hamper TQM implementation.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.Collections
Related items
Showing items related by title, author, creator and subject.
-
Diagnosis and Analysis of Marine Corps Organizational Culture
Pollman, Anthony (2015-03);This report presents the results of a study into Marine Corps organizational culture. This report is being submitted to the Naval Postgraduate School’s Senior Marine in partial fulfillment of the requirements of an ... -
The Rolodex model: understanding relationship complexity as a precursor to the design of organizational forms for chaotic environments
Nissen, Mark E.; El Sawy, Omar A. (Monterey, California. Naval Postgraduate School, 2002); NPS-GSBPP-02-004The emerging business environment is increasingly complex, characterized by hypercompetition, compound interdependence, and electronic webs This heightened complexity is triggering a slew of new organizational forms and ... -
Maritime Strategy and Naval Innovation (Continuation)
Russell, James A.; Wirtz, Jim (Monterey, California: Naval Postgraduate SchoolMonterey, California. Naval Postgraduate School, 2019-12); NPS-19-N001-AThis project is a continuation of ongoing support by NPS to the work of N50 to further refining and improving the Navy's strategy development and implementation processes. This will be the fourth year of support to the ...