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dc.contributor.advisorSuchan, James E.
dc.contributor.authorCaro, James Lee.
dc.date1990-12
dc.date.accessioned2013-02-15T23:10:16Z
dc.date.available2013-02-15T23:10:16Z
dc.date.issued1990-12
dc.identifier.urihttp://hdl.handle.net/10945/27561
dc.description.abstractA Chief of Naval Operations (CNO) initiative in 1989 prompted Fleet Numerical Oceanography Center (FNOC) to request that an organizational study of their operations be conducted and a strategy for implementing Total Quality Management (TQM) be developed. This thesis provided that study. The study's goal was to determine FNOC's readiness to accept TQM. And if they were assessed as ready, to tailor a TQM implementation plan to their needs. Furthermore, a case was provided to help others wrestle with the readiness and implementation issues. The study used a two-phased approach to assess FNOC. The first phase was a review of the current practitioner-oriented management literature about TQM, change theory, and strategic management. The second phase was followed by an on- site field study of FNOC itself, including an Organizational Assessment Survey and personnel interviews. This phase provided an organizational assessment of its strengths and weaknesses that might help or hamper TQM implementation.en_US
dc.description.urihttp://archive.org/details/planningndimplem1094527561
dc.format.extentix, 108 p. ill.en_US
dc.languageen_US
dc.publisherMonterey, California: Naval Postgraduate Schoolen_US
dc.rightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.en_US
dc.subject.lcshTotal quality managementen_US
dc.subject.lcshPlanningen_US
dc.subject.lcshManagement.en_US
dc.titlePlanning and implementing Total Quality Management (TQM) in a Naval service organization : a case study of Fleet Numerical Oceanography Center James Lee Caro.en_US
dc.typeThesisen_US
dc.contributor.secondreaderMcCaffery, Jerry L.
dc.contributor.corporateNaval Postgraduate School (U.S.)
dc.contributor.departmentAdministrative Sciences
dc.subject.authorTotal Quality Management (TQM)en_US
dc.subject.authorimplementation strategyen_US
dc.subject.authororganizational changeen_US
dc.subject.authorcase studyen_US
dc.subject.authormanagement control systemen_US
dc.subject.authororganizaitonal analysis or assessmenten_US
dc.subject.authorstrategicen_US
dc.description.serviceLieutenant, United States Navyen_US
etd.thesisdegree.nameM.S. in Managementen_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.disciplineManagementen_US
etd.thesisdegree.grantorNaval Postgraduate Schoolen_US
dc.description.distributionstatementApproved for public release; distribution is unlimited.


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