Implementing total quality management at the intermediate level of aircraft maintenance

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Authors
Salvanera, Rolando C.
Subjects
Total Quality Management
implementation
intermediate maintenance activity
Navy Personnel Research and Development Center
Naval Aviation Maintenance Office
Advisors
Roberts, Benjamin J.
Trietsch, Dan
Date of Issue
1990-12
Date
December 1990
Publisher
Monterey, California: Naval Postgraduate School
Language
Abstract
This thesis will show how Total Quality Management (TQM) can be taken from theory and operationalized at the intermediate level of aircraft maintenance. It begins by presenting four factors that will support the implementation process: top level commitment in the form of CNO support, the closed loop environment of intermediate maintenance activities, the successful implementation at the depot level, and the fact that components of TQM already exist within the Navy. The thesis then introduced some of the resource centers that can assist with the implementation process. The methods of TQM implementation as advocated by Navy resource centers (the Navy Personnel Research and Development Center and the Naval Aviation Maintenance Office) are explored. The thesis illustrates how the use of these resource centers, the early targeting of key personnel, and the use of a pilot program can help facilitate the implementation process. An examination of the obstacles to the TQM implementation process such as adapting existing programs and reward systems, conclude the thesis.
Type
Thesis
Description
Series/Report No
Department
Department of Administrative Sciences
Organization
Naval Postgraduate School (U.S.)
Identifiers
NPS Report Number
Sponsors
Funder
Format
v, 58 p.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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