A Lean Six Sigma analysis of student in-processing
Clary, Patrick D.
Tuten, Russell A.
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NPS is a top-tier research university that provides mid-grade officers from the Navy, Army, Air-Force, Marines, and Coast Guard, as well as DoD civilians and foreign partners, the opportunity to study full-time in pursuit of a masters degree. The education gained improves the performance of military officers, which provides for better defense of our nation. The student in-processing method currently in use is confusing, time-consuming and wasteful of school and service resources. There is little coordination between the different military branches and the school concerning school specific and service exclusive check-in requirements. With little oversight or synchronization, bottlenecks form at several locations within the process, creating poor resource utilization and frustration on the part of the school, service, student and student family. The primary goal of this project is to study and provide recommendations for improving the student in-processing method at NPS using the Lean Six Sigma methodology.
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