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dc.contributor.advisorHocevar, Susan
dc.contributor.advisorRollins, John
dc.contributor.authorDuggan, Brian P.
dc.dateDec-12
dc.date.accessioned2013-02-15T23:13:32Z
dc.date.available2013-02-15T23:13:32Z
dc.date.issued2012-12
dc.identifier.urihttp://hdl.handle.net/10945/27822
dc.descriptionApproved for public release; distribution is unlimiteden_US
dc.description.abstractThis thesis utilized a Delphi survey method to obtain the perspective of seasoned Incident Commanders (ICs), as they reflected on their experience responding to surge incidents. Surge events are defined as complex and chaotic emergencies that require resources well beyond normal operating capacity. These surge events are rare and of such a magnitude that the Incident Commander is confronted with a unique situation that often exceeds his/her experience and ability to improvise and adapt to changing conditions. This thesis combines the pertinent literature on decision making, situational awareness, collaboration and geospatial technology with the lens of experience provided by the Delphi panel. First, this research identifies and prioritizes 18 signals that an incident is becoming nonroutine, unfamiliar and chaotic. Second, it provides an inventory of strategic options that an Incident Commander can consider when faced with the chaos that often accompanies a surge event. Finally, this material was synthesized into a quick action guide as a reference source that can inform Incident Commanders, as they face the dynamic and unpredictable environment of surge events. The knowledge obtained through this research is offered with the desire to enhance the ability of Incident Commanders to make effective decisions when lives are most at risk.en_US
dc.publisherMonterey, California. Naval Postgraduate Schoolen_US
dc.rightsCopyright is reserved by the copyright owner.en_US
dc.titleEnhancing decision making during initial operations at surge eventsen_US
dc.typeThesisen_US
dc.contributor.departmentNational Security Affairs
dc.subject.authorSurge incidentsen_US
dc.subject.authordecision makingen_US
dc.subject.authorDelphien_US
dc.subject.authorchaotic contexten_US
dc.subject.authorcollaborationen_US
dc.subject.authorsituational awarenessen_US
dc.subject.authorgeospatial technologyen_US
dc.subject.authorMassachusettsen_US
dc.subject.authorincident commanden_US
dc.subject.authorsatisficingen_US
dc.subject.authorincident management teamen_US
dc.subject.authorbarriersen_US
dc.subject.authorcommand structureen_US
dc.subject.authordisorderen_US
dc.subject.authorexperten_US
dc.subject.authornoviceen_US
dc.subject.authorsymptomsen_US
dc.subject.authorsignalsen_US
dc.subject.authorpatternsen_US
dc.subject.authorcuesen_US
dc.subject.authorcomplex contexten_US
dc.subject.authorstrategiesen_US
dc.description.serviceFire Chief/Emergency Manager, City of Northampton, Massachusettsen_US
etd.thesisdegree.nameMaster of Arts In Security Studies (Homeland Security And Defense)en_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.disciplineSecurity Studies (Homeland Security And Defense)en_US


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