Evaluation of user information satisfaction of the Automated Quality of Care Evaluation Support System
Booth, James Runyan
Bryant, John Linwood, Jr.
MetadataShow full item record
This thesis investigates the level of User Information Satisfaction of the Automated Quality of Care Evaluation Support System (AQCESS) and the Composite Health Care System (CHCS). A User Information Satisfaction questionnaire was administered to AQCESS users at Silas B. Hays (Army) Hospital, Fort Ord, California and the Naval Hospital, Pensacola, Florida. The findings from the AQCESS system are compared to the obtained from the CHCS system at Naval Hospital, Charleston, South Carolina. Significant differences in satisfaction between work groups were found. Overall, physicians were least satisfied and administrative personnel were the most satisfied of the groups.
Approved for public release; distribution is unlimited
Showing items related by title, author, creator and subject.
Davis, Jamie (Monterey, California: Naval Postgraduate School, 2015-12);This research gathers background information to identify which customer satisfaction elements should be included in a standardized tool that measures the level of customer satisfaction for AF Contracting’s external and ...
Hurd, Lyn Eric (Monterey, California. Naval Postgraduate School, 1991-03);This thesis describes the level of User Information Satisfaction with the Composite Health Care System (CHCS). A short-form User Information Satisfaction Questionnaire, developed by Baroudi and Orlikowski (1988), was ...
Lardner, Stephen M. (Monterey, California. Naval Postgraduate School, 1991-03);With information technology being "the largest line item in Corporate America's capital spending budget... companies need to develop better ways of measuring office productivity and the contribution that managers and other ...