Voice recognition accuracy : What is acceptable?
Poock, G. K. (Gary K.)
Roland, E. F.
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A research experiment was conducted to investigate how accurate a voice recognition system must be for daily production use. Specifically, the purpose of the research was to establish the percentage accuracy level at which a user becomes frustrated and decides not to use a voice recognition device. The experiment consisted of controlling the perceived recognition accuracy of a voice recognition system and then collecting data through the use of a questionnaire from the experimental users on the acceptability of the equipment. The experiment was not totally successful for a variety of reasons. This paper will discuss the research methodology, review the data collected, and suggest possible alternatives to the experimental design to overcome the problem areas encountered. (Author
NPS Report NumberNPS55-82-030
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