Implementation of Total Quality Leadership in U.S. Naval Construction Battalion Units
Tucker, Richard L.
Borcherding, John D.
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This thesis presents an analysis of the implementation process of Total Quality Leadership (TQL) in Naval Construction Battalion Units (CBU). TQL is a complete leadership and management philosophy which focuses on continuous improvement, teamwork, and training. It is designed to improve services and meet the needs of the customer. This thesis evaluates the implementation process of over twenty Construction Battalion construction Units throughout the United States and in Hawaii. It is the first known attempt at evaluating TQL implementation efforts of Naval Construction Battalion Units. A generic TQL implementation guide was developed for CBUs by analyzing survey data and correlating it with quality guidelines provided by the Department of the Defense and The Construction Industry Institute. Conclusions and recommendations are presented based on results of the analysis.
This thesis document was issued under the authority of another institution, not NPS. At the time it was written, a copy was added to the NPS Library Collection for reasons not now known. It has been included in the digital archive for its historical value to NPS. Not believed to be a CIVINS (Civilian Institutions) title.
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