Relation between GDSS use and group task complexity: an experimental study
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A laboratory experiment was conducted to explore the influence of GDSS on decision quality, decision time, and user satisfaction under different levels of group-task complexity. Fourty-eight groups each consisting of three members were assigned to four experimental treatments that differed in setting (non-GDSS or GDSS) and in group decision task complexity (low complexity or high). Data were obtained on the decision quality, decision time and participant satisfaction. The findings indicate that, compared to working in a non-GDSS setting, the particular GDSS setting used (i) was more effective in solving complex problems, (ii) required more time for a low complexity task but non a high-complexity task, and (iii) resulted in lower satisfaction for a low complexity task but a higher satisifaction for a high complexity task. These findings help identify what type of group problems are better suited for GDSS use.
Working papers of the Naval Postgraduate School Department of Administrative Sciences are preliminary materials circulated to stimulate discussion and critical comment. The views stated herein are the author's and not necessarily those of the Department of the Navy or the Naval Postgraduate School.
RightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
NPS Report NumberWorking Paper No. 89-09
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