TQL implementation process in the U.S. Navy: a case study onboard the USS Carl Vinson, and its applicability to Chilean Navy warships
Carvajal, Roberto P.
Evered, Roger D.
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Two of the main aspects that preclude a Navy from engaging in a quality management philosophy, like Total Quality Leadership (TQL), are the uncertainty related to the applicability of that philosophy in a warship environment and the potential negative effects the philosophy might have on the values and beliefs that characterize a Navy. To address these issues, this thesis assesses the TQL implementation process onboard the USS Carl Vinson and from that experience analyzes how a quality management approach like TQL would fit in the Chilean Navy warship environment. Using personal interviews, written questionnaires to top leadership and the crew, a case study of the implementation process onboard the USS Carl Vinson was developed and then analyzed using Dr. W.E. Deming's philosophy of management, in particular his Fourteen Points. The Chilean Navy culture and its warship environment were described and then analyzed in the light of the experience onboard the USS Carl Vinson to determine the applicability of TQL in Chilean warships. Conclusions and recommendations from the research are expected to be helpful for the Chilean Navy as well as for the USS Carl Vinson
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