Performance measures for Military Sealift Command's Special Mission Oceanographic Ships
Jung, John D.
Gates, William R.
David G. Brown.
MetadataShow full item record
This thesis suggests measures of performance MSC could use to monitor ongoing improvements in the Special Mission Oceanographic Ship program. A literature review was conducted to establish the importance of measures and propose a process for their development. Interviews with NAVOCEANO and COMNAVMETOCCOM personnel determined customer needs and their expectations concerning service quality. Using this input, a list of performance measures was synthesized. Interviews of MSCLANT and MSCPAC personnel determined the measures currently tracked. The developed measures were compared to the measures currently tracked to reveal holes or overlap. Finally, specific customer issues with service were addressed. Research found that MSC does not currently measure performance in these areas. Proposed measures were highlighted that would track performance improvement in these areas. This thesis research found that there are some elements of performance important to the customer which are not being tracked by MSC. Secondly, it is important to involve MSC personnel, their customers and suppliers, etc. in identifying and developing measures for improvement monitoring. Finally, measures identify problems and quantify the improvement made in performance. A measurement system alone won't correct problems.
Showing items related by title, author, creator and subject.
Comparison of performance measures in the virtual environment and real world land navigation tasks Karahan, Saltuk Bugra (Monterey, California. Naval Postgraduate School, 2000-09-01);Spatial knowledge acquisition is an integral part of navigation related studies. With the improvement of technology, the researchers gained the capability of testing the spatial ability in a virtual world as well. However, ...
Boger, Dan C.; Malcolm, David S. (Monterey, California. Naval Postgraduate School, 1993-02); NPS-AS-93-012There are two different approaches, the disjoint and sequential models, which attempt to account for differences between development unit cost and production unit cost. The disjoint model uses a production cost improvement ...
Examining the operational effectiveness and accountability of federal agencies as indicated in the performance and accountability reports required by the Government Performance And Results Act of 1993 Caron, Lenn E.; Underwood, Jeffrey R.; Farricker, Daniel A. (Monterey, California. Naval Postgraduate School, 2007-12);The Government Performance and Results Act of 1993 (GPRA) was enacted to improve the confidence of the American people in the capability of the federal government and to initiate program performance improvement. The ...