Cost benefit analysis of the Naval Postgraduate School automated travel process system
Grohs, Keri A
Theby, Lance R.
Gates, William R.
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This thesis presents a cost benefit analysis of implementing Travel Manager Plus (TMP) basewide at the Naval Postgraduate School (NPS). Surveying all stakeholders involved in travel administration determined the baseline costs of the current system. The survey identified the steps and time required in pre-travel and post-travel processes. Using the total number of claims processed in FY95, the total cost of travel was determined. Interviews with the personnel currently testing TMP provided the same information for TMP. Combining these data determined the Net Present Value of implementing TMP during the years 1997-2000. Performance metrics and benchmarks were also identified to help NPS track performance and identify areas where Improvements could be made. This thesis research found cost and time savings from implementing TMP. However, the overall net present value is modest due to high outlays for purchasing and maintaining software and administering the system.
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