Cross-sector collaboration among critical infrastructure utilities : a case study for assessing relational capacity
Draper, Brian Allen.
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This nation relies on the network of critical infrastructures to maintain economic superiority, public health, and military strength. Under this premise, the federal government established the National Infrastructure Protection Plan (NIPP) to leverage national and regional preparedness. Hurricane Katrina demonstrated that, collectively, the infrastructure sectors are not prepared to respond to local and regional disasters using national strategies and resources. There remains a lack of capability to assess an organization's capacity to collaborate. To better understand the enablers and barriers to collaboration within a region's infrastructure system, this study reports the findings of interviews of thirteen middle and ten top managers of the utility organizations in and around Mesa, Arizona. In addition to interviews, the managers in this case study completed a survey on collaborative capacity that provides a lens for examining the factors that enable and impede cross-sector collaboration in the City of Mesa and the interdependent sectors. Finally, the managers were requested to provide individual interpretations of the survey data and recommendations for improvement on the "Response Form." Incorporating this feedback will be critical for starting the momentum for change.
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